Helping veterinarians to improve, monitor, manage and grow their practice.

Your patients are not able to tell their owners about the fantastic care they received from your hospital’s health care team members. Instead, your clients determine your hospitals value based on what they experience during their encounter with your practice.

Their perception of value is rarely based on the quality of the medical care. Clients are not able to assess your medical capabilities, instead they base their impression of your practice on everything else, starting with the way your front line staff answers the phone! A veterinary practice can leave clients with a negative impression when in fact they provide excellent care.

There is an old adage that says, “You can’t manage what you don’t measure.” If you don’t measure your results, then typically, you can't improve them. Every veterinary practice does their best to hire bright and motivated employees, but they seldom implement the formal feedback and training needed to meet the increasing demands of today’s well-informed consumer.

MarketWise Veterinary Management Consultants primary goal is to assist veterinary practices in improving the quality of their client service through our Mystery Shopping Services, New Client Service Evaluations, and Health Care Team Training and Development Programs. Our Quality Assurance Programs provide on-going inspection, measurement, feedback and recommendations. We inspect, score and track dozens of performance criteria for you both currently and historically, along with variances and trends. Our reports measure service and employee performance allowing veterinary practices to identify problem areas in moments, so your energy, resources and training can be focused where most needed, saving hundreds of thousands of dollars in lost revenues and payroll costs. We objectively “inspect” what you “expect”, and provide valuable feedback on how your health care team is really doing from your customer’s view point.

One of the biggest challenges facing the veterinary industry is taking great care of your clients on a consistent basis. Our comprehensive programs are the tools you need to ensure that your high standards of performance and service are consistently experienced by your clients.

Contact us to provide integrated strategies, practical solutions and measurable results for your veterinary practice.